Letting advice helpline

Our telephone letting advice helpline is one of our key membership benefits and is an essential element of the service we offer our members.

SAL specialist advisers can help with most questions you have regarding letting your property in Scotland – whether it be checking details of the latest legislation or asking how to deal with an unexpected situation, we are here to assist you.

Unlimited access to the SAL telephone advice helpline is FREE for all SAL landlord and letting agent  members. Our helpline operates on a call back basis and all advice is given by telephone. We aim to respond to all requests on weekdays within 24 hours and the call back is usually much sooner. Please let us know if your advice need is urgent and it will be prioritised.

Getting advice

Members requiring advice can contact SAL and request a call back on:

0131 564 0100


If emailing, please include your name and contact number plus either your membership number or first line of your correspondence address.

Our team is available 9.00am – 5.00pm, Monday to Friday and outwith these times by appointment.

Alternatively, please feel free complete the form below and we will contact you as soon as possible.  Thank you.

Existing members can log in to pre-fill the advice request form.
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Topics covered

  • The Private Residential Tenancy
  • The older Short Assured Tenancy
  • Landlord regulations
  • Tenancy deposits
  • Letting agents
  • Tenant problems
  • Giving notice
  • Rent arrears
  • Anti-social behaviour
  • Landlord registration
  • HMO
  • Eviction
  • Tenancy management
  • Safety
  • Housing benefit matters
  • First-tier Tribunal
  • Council tax
  • Inventories
  • Universal credit
  • Energy efficiency
  • Other topics too – please ask

Our advice service covers practical guidance with Scottish private lettings. We don’t provide business and taxation advice and recommend that members take advice on this specialist field from a good accountant.

If you also let properties in England or Wales, we can assist you via our National Residential Landlords Association (NRLA) reciprocal membership deal. Please contact us to add this to your membership if required.

Other member resources

Scottish Letting Day – 19 Nov. Early bird tickets on sale now for a limited period
Book discounted tickets now