Scottish Letting Day

Scotland's landlord and letting agent conference

4 November 2026, Edinburgh

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Scottish Letting Day – our flagship annual conference and exhibition

Wednesday 4 November 2026

Scottish Gas Murrayfield Stadium

 

We are delighted to announce the return of Scottish Letting Day on Wednesday 4 November at Scottish Gas Murrayfield Stadium, Edinburgh.

The largest landlord and letting agent conference in Scotland returns for 2026 offering an unmissable programme of high profile speakers and a huge trade exhibition.

With a diverse programme and a choice of sessions with content designed for both landlords and letting agents respectively, delegates will be able to hear from a wide variety of speakers and tailor their day to meet their own interests. Our high-profile speakers and experts will address various aspects of how to sustain and develop a lettings business, explain what’s new and what to expect next in the Scottish private rented sector, and delegates will have the opportunity to gain essential information to help make letting easier and more profitable.

In the huge trade exhibition are over 40 exhibitors keen to meet delegates, showcase their goods and services and give out great offers and freebies.

This November we are delighted to be returning to Scottish Gas Murrayfield for the conference and further details of the conference programme will be made available once all sessions have been confirmed.

** Don’t miss out – book your tickets today **

We look forward to seeing you there.

Conference partner and sponsors

Thank you to our conference partner, SafeDeposits Scotland, and conference sponsors for their support allowing us to offer such a great event. Please take a look at their websites and see how they can assist you:

Conference partner

SafeDeposits Scotland – the country’s leading tenancy deposit scheme. Based in Scotland, not-for-profit and providing excellent customer service to landlords, letting agents and tenants.

 

Conference sponsors

TC Young Solicitors – delivering expert legal services for the private rented sector. We are the only Scottish firm with three accredited specialists in housing and residential tenancy law.

UniHomes – market leader in bills-included student accommodation, generating thousands of enquiries for letting agents and providing them with the opportunity to earn additional revenue.

If you are a company considering Scottish Letting Day to promote your brand to our members, please contact us to find out about our high-impact digital marketing options.

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Timetable

With four speaker programmes running throughout the course of the day in various locations within Scottish Gas Murrayfield, delegates will have the ability to choose from a great range of speakers and subjects to ensure they get the most out of their day with us.  The Centenary room this year will have time dedicated throughout the day for delegates to network, and use this area as a great social space.

Please note all sessions are being run on a first-come first-served basis.  Many of the sessions are repeated throughout the day so there will be more than one opportunity to attend should the first session be full.

 

08:45 – 09:45

Registration, exhibition and refreshments

09:45 – 09:50

Conference welcome and introduction in Presidents 1 and Presidents 2

09:50 – 10:45

Conference morning session 1 and exhibition

09:50 – 10:45

Main plenary session in Presidents 1 and 2: 09:50 - 10:45 (55 minute session) At the heart of housing: A keynote conversation with John Blackwood, Stephen Jardine and Shirley-Anne Somerville

11:00 – 11:45

Conference morning session 2 and exhibition

 

Presidents 2: 11:05 - 11:45 (40 minute session) Deposit disputes: Prevention, preparation and resolution

Sandy Bastin and Frankie Bishop, SafeDeposits Scotland

 

Presidents 1: 11:05 - 11:40 (35 minute session) PRS legal update

Caroline Elgar, Scottish Association of Landlords

 

Moncrieff: 11:00 - 11:35 (35 minute session) Stand up against street harassment with Suzy Lamplugh Trust

Jemma Warren, Suzy Lamplugh Trust

 

Cap & Thistle: 11:00 - 11:35 (35 minute session) From conflict to connection: The power of neighbour mediation

May Millward, Scottish Mediation

 

Centenary: 11:00 - 11:35 Social space for delegates

11:45 – 11:50

Change over

11:50 – 12:35

Conference morning session 3 and exhibition

 

Presidents 2: 11:55 - 12:35 (40 minute session) Myths, mistakes and missed opportunities: Damp & mould management in the PRS

Carrie Kus, Carrie Kus Training

 

Presidents 1: 12:00 - 12:35 (35 minute session) Prepared, not scared: What FTT cases teach us and your options given Tribunal waiting times

Claire Mullen, TC Young

 

Moncreiff: 11:50 - 12:25 (35 minute session) Passing on your property portfolio: Succession planning for landlords

EQ Accountants

 

Cap & Thistle : 11:50 - 12:10 (20 minute session)

Dr. Neil Cobbold, Payprop

 

Cap & Thistle : 12:15 - 12:35 (20 minute session) Organising repairs to common areas of flats

Mike Heffron, Under One Roof

 

Centenary: 11:50 - 12:20 Resilient by design: Building a business skill, not just a buzzword

Elspeth Boyle and Gail Bowden, Landlord Accreditation Scotland

12:25 – 13:30

Lunch and exhibition

13:30 – 14:10

Conference afternoon session 1 and exhibition

 

Presidents 2: 13:30 - 14:10 (40 minute session) Ahead of the curve: Strategies for a stronger letting business

John Logan, David Gibb and Catriona Smith

 

Presidents 1: 13:35 - 14:10 (35 minute session) Rent controls - will market data make or break ?

Thomas Ashdown, Citylets

 

Moncrieff: 13:35- 14:10 (35 minute session) The landlord perspective: Navigating a changing market

Elaine Crawford, David Arnot

 

Cap & Thistle: 13:35 - 14:10 (35 minute session) - The new baseline: Why bills-included has become the default in student lettings

Angela Wallace, UniHomes

 

Centenary: 13:35 - 14:10 (35 minute session) Buy-to-let market panel discussion

Doug Hall, 3mc, John Goodall, Landbay and Louisa Sedgwick, Paragon Bank

14:10 – 14:20

Changeover

14:20 – 15:05

Conference afternoon session 2 and exhibition

 

Presidents 2: 14:20 - 15:05 (45 minute session) From paw prints to paint pots: Top tips for managing your deposits

Sandy Bastin, SafeDeposits Scotland

 

Presidents 1: 14:25 - 15:05 (40 minute session) Myths, mistakes and missed opportunities: Damp & mould management in the PRS

Carrie Kus, Carrie Kus Training

 

Moncrieff: 14:25- 15:00 (35 minute session) Prepared, not scared: What FTT cases teach us and your options given Tribunal waiting times

Kirstie Donnelly, TC Young

 

Cap & Thistle: 14:25 - 15:00 (35 minute session) Awaab’s Law and smoke alarm renewals: What private landlords need to know

Rory Fraser, AICO

 

Centenary: 14:25 - 14:55 Resilient by design: Building a business skill, not just a buzzword

Gail Bowden and Elspeth Boyle, Landlord Accreditation Scotland

15:00 – 15:30

Afternoon refreshments and exhibition

15:30 – 16:30

Conference afternoon session 3 and exhibition

 

Presidents 2: 15:30 - 16:10 (40 minute session) PRS legal update

Caroline Elgar, Scottish Association of Landlords

 

Presidents 1: 15:35 - 16:10 (35 minute session) Passing on your property portfolio: Succession planning for landlords

EQ Accountants

 

Moncrieff: 15:35 - 16:10 (35 minute session) Rent controls - will market data make or break ?

Thomas Ashdown, Citylets

 

Cap & Thistle: 15:35 - 16:30 (60 minute session) Personal safety awareness talk with Suzy Lamplugh Trust

Jemma Warren, Suzy Lamplugh Trust

 

Centenary: 15:35 - 16:10 (35 minute session) Social space

Speakers

David Arnot

Managing and caring for a portfolio of previously family-owned Edinburgh based commercial and residential property, I have been involved in property my entire life. For longer than I care to admit, much of my recent effort has been dealing with succession planning. The above mentioned portfolio is now owned by a business. If you are approaching a similar situation, get used to and don’t be put off by the response “it depends”. It does!

Session title: The landlord perspective: Navigating a changing market

Session summary: Join SAL chief executive John Blackwood as he chairs a panel of experienced landlords discussing the realities of operating in today’s rapidly evolving private rented sector. From regulatory change and rising costs to tenant expectations and future opportunities, this session offers practical insights from those at the heart of the market.

Thomas Ashdown

Thomas founded Citylets in 1999 as one of the UK’s earliest property portals, steering its progression through to Scotland’s certified leading residential lettings site attracting up to 3 million visitors per year.
Citylets is widely acknowledged as a UK pioneer credited with the introduction of many features and services which are now industry standard. Information Services is a core function and their market reports, now in their 19th year, are regarded as the most authoritative and reliable barometer of the Scottish private rented sector (PRS). Research tool, Optilet Pro, informs local councils, property advisory businesses and property developers with investment-grade market intelligence.
Approaching 25 years at the forefront of the digital sector, Thomas is one of the original dot-com pioneers and maintains a keen interest in the data underpinning the evolution of the Scottish PRS.

Session title: Rent controls – Will market data make or break ?

Session summary: Thomas reviews the latest Scottish market figures in the context of rent controls and whether the data makes a positive or negative case. With Scottish local authorities mandated to provide an assessment of their market by May 2027, Thomas reviews the data in some of Scotland’s largest markets and queries the anomalies of the Cost of Living (Tenant Protection) Act which could influence the enactment of future legislation.

Sandy Bastin

Sandy Bastin is director of resolution at Tenancy Deposit Scheme (TDS), leading the end-of-tenancy dispute process and overseeing the resolution and adjudication teams for SafeDeposits Scotland and its sister schemes, TDS (England and Wales) and TDS Northern Ireland. A qualified solicitor with extensive experience in real estate, she has been with TDS since 2008. Sandy focuses on promoting self and early resolution, ensuring disputes are resolved fairly and efficiently, and with independent adjudication available where needed. She also oversees the training, mentoring and quality assurance of adjudicators to maintain high decision-making standards.

Session titles: Deposit disputes: Prevention, preparation and resolution

From paw prints to paint pots: Top tips for managing your deposits

Session summaries:Join Tenancy Deposit Scheme director of resolution Sandy Bastin in conversation with SafeDeposits Scotland’s client relations manager Frankie Bishop as she shares best practice on how to approach deposit disputes and, better still, how to avoid them. If a dispute does arise, there are many steps that can be taken both to help make your case and to resolve matters without them escalating to a lengthier formal adjudication.

The Housing (Scotland) Act 2025 introduced some legal changes in relation to the keeping of pets in and personalisation of private rented properties. It’s important to strike the right balance of observing the Act and protecting your property. In this session Tenancy Deposit Scheme director of resolution Sandy Bastin will explore disputes arising from redecoration and pet damage, covering everything from preventative communication with tenants to preparing evidence in the event of a claim.

Frankie Bishop

Frankie Bishop is Client Relations Manager at SafeDeposits Scotland and is based out of the scheme’s Glasgow office. A passionate property professional, she has amassed a wealth of industry knowledge and experience having spent 14 years as a letting agent before joining SafeDeposits in 2020. Her role includes delivering compliance and system training, including presenting on the recently launched SDS Academy, and taking part in forums and events across the length and breadth of Scotland.

Session title: Deposit disputes: Prevention, preparation and resolution

Session summary: Join Tenancy Deposit Scheme director of resolution Sandy Bastin in conversation with SafeDeposits Scotland’s client relations manager Frankie Bishop as she shares best practice on how to approach deposit disputes and, better still, how to avoid them. If a dispute does arise, there are many steps that can be taken both to help make your case and to resolve matters without them escalating to a lengthier formal adjudication.

John Blackwood

John has worked in the private rented sector (PRS) for nearly 30 years and is widely recognised as a leading voice in private letting in Scotland. He represents SAL on Scottish Government committees working to inform and influence housing policy. John is chief executive of SAL, managing director of Gladstones and chairman of SAL sister organisation Landlord Accreditation Scotland (LAS). John is also chair of SafeDeposits Scotland (SDS), holds a judicial appointment as a member of the First-tier Tribunal for Scotland (Housing and Property Chamber) (FTT) and a Fellow of the Chartered Institute of Housing (CIH).

Session titles: At the heart of housing: A keynote conversation with John Blackwood, Stephen Jardine and Shirley-Anne Somerville

Session summaries: What does the future hold for Scotland’s housing sector? In this keynote conversation, John Blackwood and Stephen Jardine speaks with Shirley-Anne Somerville MSP, Cabinet Secretary for Social Justice and Housing, to discuss the issues shaping the housing agenda. Expect candid discussion, policy insight, and a look at what lies ahead for the private rented sector and the wider housing market.

Gail Bowden

Gail is a tutor with Landlord Accreditation Scotland and the compliance manager at SAL. Gail has a passion for lettings and legislation and helps members to understand these for their day-to-day work and planning. Having worked in lettings for over 30 years, she has been a landlord and has held several senior management roles in large letting agencies, concentrating on property management, compliance and learning and development. Gail also has a post graduate diploma in Human Resource Management and is a chartered member of the Chartered Institute of Personnel and Development.

Session title: Resilient by design: Building a business skill, not just a buzzword

Session summary: An interactive session on turning resilience into a lasting workplace skill — and what agencies can do to support it.

Elspeth Boyle

Elspeth, director of Landlord Accreditation Scotland and staunch advocate of providing those working in the private rented sector (PRS) with the knowledge they need to deliver the highest standards of property and tenancy management in the industry. With over 20 years of industry experience, Elspeth has been with LAS since 2008. With a background as both letting agent and landlord, she believes it is possible to deliver best practice in all aspects of the PRS as long as those who need it, have access to the highest quality learning options. Elspeth works with landlords, letting agents, local authorities, and housing organisations to help them achieve excellence and loves nothing more than talking about all things learning.

Session title: Resilient by design: Building a business skill, not just a buzzword

Session summary: An interactive session on turning resilience into a lasting workplace skill — and what agencies can do to support it.

Dr. Neil Cobbold

Neil is the commercial director of Reapit UKI. Prior to that, he was involved in housing reform and social housing, culminating in him running a large housing association and software development firm. He is a member of The Lettings Industry Council and is frequently consulted by the property media and government. Neil has sat on investor panels and is a regular fixture on the PropTech speaking circuit, with appearances on Sky’s Property TV channel and at conferences hosted by Propertymark, SAL and others.

Session title:

Session summary: 

Elaine Crawford

Elaine is a landlord with 48 years of experience of renovating and managing her own portfolio. She was the first person in her family to buy property but crucially, she combined being a landlord with working full time in a bank and later as a financial adviser. These roles taught her invaluable lessons about tax and finance, directly fuelling her success as a landlord. She has lived and worked in Switzerland, Austria, Holland, Monaco and Germany (where she met her Scottish husband). These chapters allowed her to build important insights into the rental sector. She has always striven to manage her rental portfolio professionally which is why she joined SAL and became an accredited landlord with Aberdeenshire Council. She is also a member of the NRLA. She has been happily married for 45 years; she has two boys and four grandchildren.

Session title: The landlord perspective: Navigating a changing market

Session summary: Join SAL chief executive John Blackwood as he chairs a panel of experienced landlords discussing the realities of operating in today’s rapidly evolving private rented sector. From regulatory change and rising costs to tenant expectations and future opportunities, this session offers practical insights from those at the heart of the market.

Kirstie Donnelly

Kirstie is an associate solicitor at TC Young Solicitors. She has worked predominately in housing law since her traineeship and has over 9 years’ experience providing legal advice to landlords and letting agents in both private and social housing sectors. Kirstie is accredited by the Law Society of Scotland as a specialist in Housing and Residential Tenancy law and currently focusses on private rented sector matters, regularly appearing in the First-tier Tribunal for Scotland (Housing and Property Chamber).

Session title: Prepared, not scared: What FTT cases teach us and your options given Tribunal waiting times

Session summary: In this session, specialist housing solicitors from TC Young explore how best to prepare yourself and your case for the tribunal eviction process. From service of notice to preparing for evidential hearings, they will share practical tips based on experiences and real life cases. We will discuss waiting times, gathering strong evidence, avoiding common mistakes and how best to manage the tenancy whilst you wait on tribunal dates and decisions.

Caroline Elgar

Caroline joined SAL as policy manager in 2014 with 15 years’ prior experience working in the lettings industry, primarily in senior letting agent roles. During her time at SAL, Caroline has played a key part in SAL’s policy work on tenancy reform, minimum EPC proposals, Covid 19 and the cost-of-living legislation. She represents SAL on parliament and government working groups as well as heading up the advice helpline and overseeing the online member resources.

Session title: PRS legal update

Session summary: All you need to know about changes to private rented sector legislation including Awaab’s Law, the implementation of the measures in the Housing (Scotland) Act 2025 and the latest on proposals to introduce a minimum energy performance certificate requirement.

Rory Fraser

Rory has spent almost a decade working in the electrical industry, with many national distributors and manufacturers in a variety of roles. In doing so, Rory has consulted with many clients to provide support on critical projects – both large and small-scale. His broad experience has enabled Rory to support clients across multiple categories from commercial lighting, solar, switchgear and EV charging projects to private and social domestic projects. Since joining Aico as relationship manager for Scotland East, Rory has brought his knowledge to the fire industry and now supports registered social landlords (RSLs), homeowners and contractors with compliance and asset management. Rory’s latest focus centers around environmental sensors and remote access technologies, enabling RSLs to gather and understand the data they need to proactively manage their housing stock.

Session title: Awaab’s Law and smoke alarm renewals: What private landlords need to know

Session summary: A practical look at the introduction of Awaab’s Law in Scotland’s private rented sector, alongside what landlords need to know as smoke alarms approach end of life and require replacement.

 

David Gibb

David is a founding member of Dwello, playing a key role in establishing the company in May 2025, and now serves as operations director, overseeing processes across the full property management cycle for all properties under management throughout Scotland. With over 20 years’ experience in the Scottish private rented sector, he has held senior leadership roles with major letting agents in both Edinburgh and Glasgow and also spent a short period of his career working for MyDeposits Scotland.

Session title: Ahead of the curve: Strategies for a stronger letting business

Session summary:  Join SAL chair Amanda Wiewiorka and a panel of leading letting agents as they share practical strategies for building a resilient, successful business in a changing market. From embracing new opportunities and technology to navigating regulation and customer expectations, this session offers valuable insights to help agents stay competitive and future focused.

John Goodall

John is the founder and chief executive officer of Landbay – a London based buy-to-let lender. Before founding Landbay in 2013, John worked within finance economics. John has an Economics degree from Durham University and an MBA from Imperial College, London.

Session title: Buy-to-let market panel discussion

Session summary: The buy-to-let panel will share their views on both the current state of the mortgage market and their thoughts on what the future may hold. The session will also include discussions around mortgage product innovations and how lenders are adapting their product offerings to support the ongoing needs of landlords. The session will also include the opportunity for you to ask questions to the panel.

Doug Hall

Doug is a director of 3mc, a distributor and brokerage within the mortgage sector. 3mc has been established for over 25 years, working with lenders, mortgage intermediaries and various landlord associations including SAL, providing all types of mortgage solutions. In 2015, 3mc was appointed as the preferred mortgage partner for members of SAL and operates the SAL Mortgages brand. 3mc provides an advice service to members; the broker fees are cheaper and reduced by £200 for members compared to the standard broker fees. In June 2020, 3mc launched a new member online portal assisting members to process their mortgage applications.

Session title: Buy-to-let market panel discussion

Session summary: The buy-to-let panel will share their views on both the current state of the mortgage market and their thoughts on what the future may hold. The session will also include discussions around mortgage product innovations and how lenders are adapting their product offerings to support the ongoing needs of landlords. The session will also include the opportunity for you to ask questions to the panel.

The session will also include the opportunity for you to ask questions to the panel.

Mike Heffron

Mike is the chief executive of Under One Roof, Scotland’s only charity dedicated to supporting landlords and owner-occupiers with organising common repairs and retrofit in tenements. He acts as secretariat for the Scottish Parliament’s Tenement Maintenance Working Group..

Session title: Organising repairs to common areas of flats

Session summary: What to do when a building needs repairs

Stephen Jardine

Stephen Jardine is one of Scotland’s best-known journalists and broadcasters. He started his career in radio before joining Scottish Television as a trainee reporter. He then moved to GMTV as Scotland correspondent and then Europe correspondent, based in Paris. In 2000 Stephen rejoined Scottish Television and went on to present a wide range of programmes including documentaries, politics programmes and the flagship news show “Scotland Today”. Stephen now works for the BBC, presenting “Mornings” on BBC Radio Scotland and the TV political discussion programme “Debate Night” on BBC Scotland. He also writes for The Times and The Scotsman.

Session title: At the heart of housing: A keynote conversation with John Blackwood, Stephen Jardine and Shirley-Anne Somerville

Session summary: What does the future hold for Scotland’s housing sector? In this keynote conversation, John Blackwood and Stephen Jardine speaks with Shirley-Anne Somerville MSP, Cabinet Secretary for Social Justice and Housing, to discuss the issues shaping the housing agenda. Expect candid discussion, policy insight, and a look at what lies ahead for the private rented sector and the wider housing market.

 

Carrie Kus

Carrie Kus BSc (Hons) CIHM is an independent contract trainer with over 20 years’ experience in the private rented sector. Her background includes work as an investor and private landlord, and she previously served as director of Clarity Estates, a letting agency operating across Sheffield and Chesterfield. Carrie held a non‑executive director role with the Residential Landlords Association (RLA) for five years prior to its merger with the National Landlords Association. During this time she took the strategic lead for learning and development, qualifications and professional standards. She continues to deliver training and consultancy for a wide range of organisations across the housing sector, including HQN, Pennington Choices, the Chartered Institute of Housing (CIH), the National Residential Landlords Association (NRLA) and many others. Carrie now runs her own training and consultancy company, Carrie Kus Training, providing specialist courses, qualifications and professional development across the wider housing sector. She works closely with the CIH as a lead tutor, author and quality assurance consultant.

Session title: Myths, mistakes and missed opportunities: Damp & mould management in the PRS

Session summary: From 6 October, Scotland will introduce its own version of Awaab’s Law, bringing new expectations around how landlords respond to damp and mould concerns. While the statutory framework differs from England, the operational lessons are universal. This session explores the myths that persist in the PRS, the common mistakes that lead to complaints and enforcement, and the opportunities for landlords to strengthen practice ahead of the new requirements.

Key Themes

  • What implementation means in practical terms from 6 October
  • Persistent PRS myths that undermine good damp & mould management
  • Operational mistakes: triage gaps, communication failures, contractor issues, weak documentation
  • Missed opportunities to improve outcomes and reduce risk
  • What “good” looks like under the new expectations: simple, practical principles PRS landlords can adopt

 

John Logan.

After relocating from the United States to Edinburgh in 2015, John began sharing his expertise in technology start-ups by working pro bono with the Entrepreneurs’ Club at the University of Edinburgh Business School. During this time, he launched a project designed to serve as a living case study of the entrepreneurial principles he was teaching. This initiative marked the beginning of Logan Property. Today, Logan Property continues to embrace its entrepreneurial roots—driven by innovation and a commitment to developing fresh solutions in the ever-evolving field of property management.

Session title: Ahead of the curve: Strategies for a stronger letting business

Session summary: Join SAL chair Amanda Wiewiorka and a panel of leading letting agents as they share practical strategies for building a resilient, successful business in a changing market. From embracing new opportunities and technology to navigating regulation and customer expectations, this session offers valuable insights to help agents stay competitive and future focused.

May Millward

May Millward MBE is an experienced human resources (HR) professional and mediator with a passion for resolving conflict through constructive dialogue. Within HR she established a UK-wide team of workplace mediators with the aim of avoiding lengthy and costly grievance and disciplinary procedures. Currently working with Scottish Mediation, in partnership with LAS and funded by the SafeDeposits Scotland Charitable Trust, May delivers highly successful online workshops for landlords and letting agents, equipping them with practical mediation skills to prevent and resolve housing disputes. She also manages a Neighbour Mediation project, providing free professional mediation services for neighbour disputes within Scotland’s private rented sector.

Session title: From conflict to connection: The power of neighbour mediation

Session summary: The session will explore how mediation can help with neighbour disputes and how landlords can access free professional mediation for their tenants.

David Morrison

David Morrison embarked on his journey with EQ in March 1997, and was made Partner in April 2000, marking a trajectory characterised by dedication and expertise. With a passion for cultivating meaningful client relationships, David thrives in EQ’s dynamic environment, cherishing the camaraderie among colleagues dedicated to exceptional client service.

Specialising in tax planning, business structuring, owner-managed business advisory, employee rewards, and R&D tax credits, David constantly propels his clients towards business excellence. His expertise extends notably to the tax and leisure sectors, with a focus on holiday parks, hotels, and forward-thinking family businesses.

Session title: Passing on your property portfolio: Succession planning for landlords

Session summary:

• The key tax considerations when passing on property assets, with a focus on inheritance tax, capital gains tax, and income tax
• How different ownership structures (individual, joint, corporate) impact succession planning
• Practical strategies for transferring wealth, including gifting, use of companies, and involving family members early
• Common pitfalls to avoid, particularly where planning is left too late or triggers unintended tax consequences

Claire Mullen

Claire is a senior associate at TC Young Solicitors. She leads their private rented sector (PRS)/First Tier Tribunal team and is an accredited specialist in housing and residential tenancy law, having focused in this field for some 15 years. Claire advises both landlords and letting agents in connection with evictions, actions for payment, anti-social behaviour, repairs, debt recovery and sequestration. She also supports clients in preparing tenancy agreements and letting agent management agreements for the PRS. Claire provides advice and representation for tribunal hearings in connection with code complaints and is also chair of SafeDeposits Scotland Trust, funding projects which promote and facilitate education, training and best practice for landlords, letting agents and tenants in the PRS.

Session title:Prepared, not scared: What FTT cases teach us and your options given Tribunal waiting times

Session summary: In this session, specialist housing solicitors from TC Young explore how best to prepare yourself and your case for the tribunal eviction process. From service of notice to preparing for evidential hearings, they will share practical tips based on experiences and real life cases. We will discuss waiting times, gathering strong evidence, avoiding common mistakes and how best to manage the tenancy whilst you wait on tribunal dates and decisions.

Louisa Sedgwick

Louisa has been working in the financial services industry for over 30 years, primarily in mortgages, with a real focus on buy to let. She has held a number of senior roles and is currently managing director of mortgages at Paragon Bank, where she is responsible for mortgage products and distribution. Paragon Bank are a specialist buy-to-let lender; helping landlords to invest in and build valuable businesses that deliver flexibility for those who choose to rent their home, for over 30 years.

Session title: Buy-to-let market panel discussion

Session summary:The buy-to-let panel will share their views on both the current state of the mortgage market and their thoughts on what the future may hold. The session will also include discussions around mortgage product innovations and how lenders are adapting their product offerings to support the ongoing needs of landlords. The session will also include the opportunity for you to ask questions to the panel.

Catriona Smith

Originally a qualified teacher, my business career started in the hospitality industry, the family business being hotels, bars and restaurants, where I was operations director in what was a large business with over 500 staff and numerous sites in Edinburgh and beyond.
Leaving hospitality in 2004, I started Arden in 2006 and have grown the business over the past 20 years, through organic growth and acquisition. Currently managing over 700 properties and with a staff of 14, the ethos is still the same, personal, professional service, provided by an experienced well-trained, qualified team.

Session title: Ahead of the curve: Strategies for a stronger letting business

Session summary: Join SAL chair Amanda Wiewiorka and a panel of leading letting agents as they share practical strategies for building a resilient, successful business in a changing market. From embracing new opportunities and technology to navigating regulation and customer expectations, this session offers valuable insights to help agents stay competitive and future focused.

Angela Wallace

Angela Wallace, business development manager at UniHomes, brings with her over 25 years of expertise in the property industry. Her career spans estate agency, new homes, PropTech and more, giving her a wealth of insight across the sector. Today, Angela leads UniHomes’ Scottish operations, partnering with letting agents nationwide to streamline processes, increase efficiency and drive revenue growth. She has previously held senior leadership roles with major names such as Purplebricks and Connells Group.

Session title: The new baseline: Why bills-included has become the default in student lettings

Session summary: Bills-included living has crossed a line. What was once a selling point is now a starting assumption, and it’s reshaping where, and with whom, students choose to rent.

Drawing on UniHomes’ annual partner agent survey and national student research, Angela Wallace shares what the data reveals about a market in transition: 85 per cent of agents report steady or growing demand for utility packages, the average partner agent now lets 70 per cent of their student portfolio bills-included, and 80 per cent of students nationally have at least one service bundled into their rent.

But the more interesting story sits underneath the numbers. Students aren’t asking for bills-included because of bills; they’re asking for simplicity, predictability and one figure they can plan around. Agents who understand that distinction are the ones letting faster, holding tenants longer and filling properties year after year.

Jemma Warren

Jemma Warren holds a BSc in Criminology and Psychology and has nearly a decade of experience delivering personal safety and conflict management training with The Suzy Lamplugh Trust, the UK’s leading personal safety charity and foremost authority on stalking. Founded in 1986 following the disappearance of estate agent Suzy Lamplugh during a routine property viewing, the Trust has delivered training to over one million people and worked with more than 3,000 organisations, including its Stand Up Against Street Harassment bystander training, delivered with L’Oréal Paris and Right To Be, which has trained over 29,000 delegates since 2022. Separately, the Trust runs the National Stalking Helpline, which has supported more than 100,000 victims since 2010. Jemma brings this expertise to today’s session, helping lettings professionals manage risk and stay safer, both at work and in daily life.

Session titles: Stand up against street harassment with Suzy Lamplugh Trust

Personal safety awareness talk with Suzy Lamplugh Trust

Session summaries:  This 30-minute bystander intervention session, developed with Right To Be, equips delegates with the “5 Ds” of safe intervention, giving them practical tools to safely step in when they witness harassment.

This talk gives lettings professionals a practical understanding of personal safety, covering lone working law and responsibilities, risk assessment, safe practice for home visits and travelling, using personal alarms, and incident reporting procedures. Interactive throughout, it’s designed to get staff thinking seriously about their own safety, both at work and beyond.

 

Amanda Wiewiorka

Information coming soon

Session title: Ahead of the curve: Strategies for a stronger letting business

Session summary: Join SAL chair Amanda Wiewiorka and a panel of leading letting agents as they share practical strategies for building a resilient, successful business in a changing market. From embracing new opportunities and technology to navigating regulation and customer expectations, this session offers valuable insights to help agents stay competitive and future focused.

 

Exhibition

Clarity Simplicity

Stand 1

information coming soon

UniHomes

Stand 2

UniHomes is the market leader in bills-included student accommodation, generating thousands of enquiries for letting agents and providing them with the opportunity to earn additional revenue.

0330 822 0266
Email
Website

C~urb PSL

Stand 3

C~urb PSL provides an ethical tenancy and property management service to landlords and investors, creating accommodation for individuals and families in Edinburgh who are facing homelessness. Guaranteed rent, 0% property management fee, long-term lease.

Currently offering best ever rates for new leases and renewals.

0330 303 0087
Email
Website

Alan Boswell Group

Stand 4

Alan Boswell Insurance Brokers is an insurance and financial planning group. We have been protecting landlords’ investments with award-winning insurance for over 40 years. Visit us for the opportunity to win a bottle of champagne!! Share your details for a chance to win!!

01603 216399
Email
Website

AICO

Stand 5

Aico, an Ei Company, is Europe’s home life safety leader, combining Irish-manufactured alarms and sensors with Bristol-developed software to create safer, healthier and sustainable homes.

01691 664100
Email
Website

Northwood

Stand 6

Northwood are award-winning estate and letting agents, providing expert solutions for all your property needs. Visit our website for details of individual branches across Scotland. Providing all your property solutions.

Website

SAL Mortgages

Stand 7

3mc was established in 1996 and has been trading in the mortgage market for over 25 years. In 2015, 3mc was appointed as the preferred mortgage partner for SAL, operating the SAL Mortgages brand.

£200 broker fee discount for all SAL members.

0131 450 7169
Email
Website

Portolio

Stand 8

The original estate agent for landlords, 100% focussed on selling tenanted properties since 2017. Helping landlords get a fair sale price for their property. With no investor buyer fees and tenants staying in their home. It’s the win, win, win.

0333 344 2855
Email
Website

Landlord Accreditation Scotland

Stand 9

Scotland’s national landlord and letting agent accreditation scheme supports professionals across the private rented sector with specialist led webinars, in-house training, and Scotland’s preferred qualification for lettings professionals — helping you develop the skills that matter most.

0131 553 2211
Email
Website

Scottish Mediation

Stand 10

Scottish Mediation, the professional body for mediators in Scotland, aims to raise the profile of mediation and provide access to quality assured mediation services.

0131 556 1221
Email
Website

SME Professional

Stand 11

SME Professional is Scotland’s largest provider of cloud-based property software for residential sales and lettings. Our intuitive solutions help agents manage their properties, clients, and transactions more efficiently. We also offer a range of high-quality, fully integrated websites designed to showcase properties and generate leads.

SAL customers can benefit from a 25% discount off their onboarding package.

0131 285 1022
Email
Website

Aspray

Stand 12

Aspray manages property insurance claims on behalf of letting agents and landlords, from negotiating with the insurer, preparing to managing works to reinstate the property to its pre-loss condition.

0800 077 6705
Email
Website

Letting Protection Service Scotland

Stand 13

Straightforward deposit protection you can trust. Visit our stand and talk to our experts about the services we offer.

0330 303 0031
Website

ArcAirTech

Stand 14

ArcAirTech provides active environmental control technology that helps landlords prevent and manage damp and mould cases. Independently tested to eliminate up to 99.9% of mould spores throughout a property.

07885434420
Email
Website

EnviroVent

Stand 15

EnviroVent Scotland helps landlords and letting agents meet their Awaab’s Law duties with expert surveys and lasting solutions that solve damp, condensation and mould.

Free property ventilation survey: Solve damp and mould for good

01423 456458
Email
Website

Tapi Carpet & Floors

Stand 16

Tapi provides landlords with quality flooring, expert fitting and great value nationwide. Fast turnaround, durable options and hassle-free service for rental properties of all sizes.

0330 135 8888
Email
Website

Green Home Systems

Stand 17

Green Home Systems is a specialist retrofit and property improvement contractor delivering projects across Scotland. We help private landlords, housing associations, local authorities and commercial clients improve energy efficiency through insulation, heat pumps, Solar PV, battery storage, ventilation and replacement windows and doors. Accredited to PAS 2030, MCS and TrustMark standards, we deliver high-quality, compliant retrofit solutions.

 

0800 783 3373
Email
Website

Howden

Stand 18

At Howden, we ensure you receive the best advice and cover solutions tailored to your specific needs. We advise on effective insurance solutions for landlords, letting agents and property factors across Scotland, arranging specialist insurance cover for residential, commercial and unoccupied properties. And one thing remains consistent throughout: we deliver exceptional customer service with your unique needs in mind.

0131 553 2293
Email
Website

IKEA for Business

Stand 19

IKEA is a global home furnishing brand with a vision to create a better everyday life for the many people. We can help businesses and landlords too. From interior design (currently available free of charge) and furniture packs to product delivery and assembly. SAL members get 10% discount through the Partner Portal.

07731 529931
Email
Website

CLIMAID

Stand 20

CLIMAID helps landlords and housing providers meet new Scottish damp and mould duties through smart sensors, resident nudging, and real-time indoor climate monitoring and control.

40% off mould & damp prevention hardware in November 2026

+45 21895588
Email
Website

Currys Business

Stand 21

Currys Business provides expert advice, so you can find the right technology to suit you and your business. From sole traders to large businesses, they work with businesses of all sizes, across an array of sectors. SAL members get up to 10% discount.

03445616789
Email
Website

Right There

Stand 22

Right There are a charity in Scotland working to prevent people becoming homeless and separated from their loved ones.

07443217712
Email
Website

Switch2 Energy

Stand 23

Switch2 make heat networks successful for local authorities, housing associations and developers, optimising efficiency, managing renewables, reducing resident costs and improving performance.

0333 321 2010
Email
Website

Lindsays

Stand 24

Lindsays is one of Scotland’s leading independent law firms, supporting clients across the country with a full range of legal services for individuals, families, businesses and charities. Lindsays believes that great legal representation starts with real connection – legal strength with a human touch.

0131 229 1212
Email
Website

Robb Residential

Stand 25

mydeposits

Stand 26

mydeposits, powered by Total Property, are the trusted deposit protection provider of choice. As experts in all things deposits, we have over 400,000 members and protect over £1.3 billion of tenants’ deposits across all regions in the UK.

Website

Gorgas.uk

Stand 27

Gorgas.uk builds property and letting management software that quietly handles the day-to-day — onboarding, compliance, repairs, money — lifting the stress off agencies’ shoulders, without the enterprise price tag.

07917 451 700 | 0141 488 1511
Email
Website

Helpthemove

Stand 28

Helpthemove automates utility management for letting agents – handling move-ins, move-outs, and void periods so portfolios run smoothly, saving time and protecting landlord income.

0161 399 0247
Email
Website

TradePoint

Stand 29

TradePoint is the trade-only arm of B&Q. With over 300 stores nationwide, open early till late and online @TradePoint.co.uk for all your property maintenance needs, when you need it! SAL members get 10% discount, with no threshold spend!

02380 690 000
Email
Website

TC Young Solicitors

Stand 30

Conference sponsor TC Young’s team delivers expert legal services for the private rented sector. They are the only Scottish firm with three accredited specialists in housing and residential tenancy law.

0141 221 5562
Email
Website

Pinstripe Inventories

Stand 31

Scotland’s leading property inventory company. Pinstripe has been supporting the lettings industry for 17 years, providing unparalleled property reports. Free trial inventory if you manage 100+ properties.

0131 564 0004
Email
Website

Contract Heating

Stand 32

Contract Heating provides a range of services in the private rented sector. Houses in multiple occupation gas, electrical, water and fire checks completed in one visit.

0131 458 3377
Email
Website

EQ Accountants

Stand 33

It is essential that rental properties are well protected and financed. The team at EQ can guide you through the regulations to help you maximise the benefits of property ownership. To learn more, arrange a no-obligation meeting with one of their property experts today.

01382 312100
Email
Website

Prime Property Auctions

Stand 34

Prime Property Auctions specialises in selling properties within 28 days, helping sellers achieve the right price while giving buyers access to excellent property deals nationwide.

0141 465 5407
Email
Website

Triton Showers

Stand 35

Triton are proud to be known as “The UK’s shower company”, having produced expertly engineered, innovative shower designs since 1975.

07966122824
Email
Website

Stand reserved

Stand 36

Rathbones

Stand 37

Rathbones is a leading wealth manager, providing expert investment management and financial planning to help individuals, families and companies achieve their long-term financial goals.

0131 228 7438
Email
Website

PayProp

Stand 38

The UK’s leading property management software and rental payment platform for letting agents. Automate and safeguard rent collection, reconciliation and payments from end to end. Like clockwork.

0203 740 7614
Email
Website

SafeDeposits Scotland

Stand 39 and 40

SafeDeposits Scotland is the country’s leading tenancy deposit scheme. Based in Scotland, not-for-profit and providing excellent customer service to landlords, letting agents and tenants.

03333 213 136
Email
Website

Victims Support Scotland

Stand 41

Victim Support Scotland is a national charity dedicated to supporting people affected by crime throughout Scotland. It offers free, independent and confidential support for victims, witnesses and their families.

07435939750
Email
Website

Under One Roof

Stand 42

Under One Roof is Scotland’s only charity providing free information for tenement flat landlords, owner-occupiers, and housing professionals looking to organise common repairs and retrofit in tenements.

Email
Website

Charted Institute of Housing Scotland

Stand 43

We are the professional body for people who work in housing, the independent voice for housing and the home of professional standards.

024 7685 1700
Email
Website

Veterans Housing Scotland

Stand 44

Veterans Housing Scotland is a charity that provides affordable, secure homes and support for disabled and disadvantaged military veterans across Scotland, helping them live independently and with dignity.

0131 557 1188
Email
Website

 

Are you interested in exhibiting at Scottish Letting Day?  Please do contact us on 0131 564 0100 or info@scottishlandlords.com to find out availability and how we can help you maximise your impact on the day.

Travel information

Getting to Scottish Gas Murrayfield Stadium

By bus
Within Edinburgh City Centre you can take the following Lothian buses – Services 1, 3, 12, 22, 25, 26, 30, 31 or 33.

By tram
Edinburgh Trams run a fast, frequent service to the entrance of British Gas Murrayfield stadium from Edinburgh Airport, Ingliston Park & Ride, Edinburgh Gateway, Edinburgh Park Station, Haymarket Station and St Andrew Square tram stop, just a short walk from Waverley Station.

All trams are fully low floor and have dedicated spaces for wheelchairs. Murrayfield tram stop is fully accessible with lift facilities to street level.

Buy your ticket before you board. Every tram stop has ticket vending machines where you can buy all ticket types. For more details see www.edinburghtrams.com

Park & Ride
There are seven park and rides operating in and around Edinburgh. Visit The City of Edinburgh Council website for information on the park and rides in Edinburgh.

Ingliston (west)
Hermiston (west)
Newcraighall (east)
Ferrytoll (north)
Sheriffhall (south)
Straiton (south)
Wallyford(east)

Parking
Complimentary parking is available for the full day on site, with the West car park being closest to the conference entrance. Please note that no cars may be left on site overnight.

Arrival on the day of the conference
Please use Gate A at Murrayfield stadium (opposite the tram stop) when arriving at the event on 21 October. Full joining instructions will be sent out to all delegates the week before the event.

Book your tickets today

Tickets

Book your tickets today and take advantage of our great member discount.

Standard ticket prices (from 1 August 2026)
SAL members – £114.00
Non members – £300.00

Please note all ticket prices are inclusive of VAT

**SAL members – please remember to log into the website with your email address and password to see the SAL member discounted prices.**

If you are not a SAL member, however are accredited with Landlord Accreditation Scotland (LAS) – please do contact us on 0131 564 0100 or info@scottishlandlords.com to enquire about available LAS discounts.

Venue

Scottish Gas Murrayfield Stadium
Roseburn Street
Edinburgh
EH12 5PJ

0131 378 1600

Conference tickets

Access to Scottish Letting Day conference and exhibition.

With four choices of session at each stage of the day, there are more than 28 speaker and Q & A sessions to choose from.

Wednesday 4 November, 8.45am – 4.30pm

** Please note that all ticket prices are inclusive of VAT **

 

 

£300.00

Existing members should log in to book at the discounted member price.

Want the discount but not yet a member? Join us today.

We would be delighted to answer any questions you have about Scottish Letting Day so please contact us if you have any queries.

Highlights from Scottish Letting Day 2025

Proudly supported by our conference partner:

Proudly sponsored by our conference sponsors: