Membership and events assistant
The Scottish Association of Landlords is a membership association supporting landlords and letting agents throughout Scotland.
We are a small team of dedicated individuals who assist members with their letting businesses. With a small office base in Edinburgh and a full remote home working set up in place for all team members. Our work covers everything from dealing with the day to day enquiries from our members, organising online meetings to working on our annual national conference, Scottish Letting Day.
This role is suitable for an effective team player, who is self-motivated, happy to get involved in all aspects of our work and willing to provide our members with the care that they expect. We are looking for a candidate with experience in social media content and delivery. In return we offer flexible working and a sharing team environment.
Main tasks will be:
- Answering incoming calls and emails
- Dealing with membership queries, passing on members for advice service.
- Taking payments for membership and events
- Preparing and delivering social media content and updates (Twitter / LinkedIn / Facebook)
- Outgoing customer care calls (welcome, care and renewal calls)
- Membership database administration
- Assist and support with delivery of membership benefits (enews / trades lists / TradePoint cards)
- Membership engagement activities (Google and Trustpilot reviews)
- Assist and support online and in person events and conferences
- Work on development of membership projects
This could be the ideal job for you if you:
- Are organised and self-motivated
- Have excellent telephone manner
- Have excellent IT skills
- Have experience in social media content creation
- Have previous experience in a customer care environment
Hours, terms and conditions
Full time hours 35 hours per week
Monday to Friday 9.00am to 5.00pm with one hour lunch break.
Holidays 35 days per annum (including public holidays)
Entry level salary: starting from £23,000
Location
Working from home
Apply now
If you are interested in this role we would love to hear from you. Please complete the form below and we will be delighted to consider your application.
