Repairs procedures

Explains who is responsible for repairs, how they should be reported, how emergency repairs should be dealt with and gives target timescales for repairs. The code requires agents to have a written repairs procedure.

Rent collection and handling procedure

Details procedures for collecting and handling rent on the landlord’s behalf including payments to landlords, refunds to tenants and operation of the non-resident landlord scheme. The code requires agents to have a written rent collection & handling...

Procedure for managing end of tenancy

Outlines procedures for managing the ending of the tenancy, the serving of termination notices and giving the landlord and tenant all relevant information. The code requires agents to have a written procedure for managing the ending of a tenancy.