The Agency Business

Scotland’s specialist letting agent conference

Held each May in Glasgow

Thank you – see you in 2019

 

Thank you to all delegates who joined us on 10 May 2018. We trust you found the conference engaging and informative.

Please see slides and highlights from 2018 below.

The Agency Business will be back in May 2019. Details of the date and venue will be announced in due course.

The Agency Business is a full day conference and trade exhibition with all content designed for letting agents and their staff.

The event will update and inform agents on the new legislation and regulation of the industry, as well as provide information on various aspects of the letting agency business.

Gain your CPD hours
Delegates attending conference can claim the day as five hours of continuing professional development (CPD) training time. These hours will be recognised by the Scottish Government for the ongoing training requirement within the Letting Agent Code of Practice compliance requirements.

With so much change on the horizon for the industry and with an impressive speaker programme lined up addressing all the current critical topics, The Agency Business is a “must attend” for all letting agent owners and staff.

Timetable (May 2018)

08:30

Coffee and registration

09:30 – 09:40

Opening address – The Council of Letting Agents and our members: Where are we now and where are we going?

Mike Campbell and Amanda Wiewiorka, SAL and the CLA

09:40 – 10:10

The private rented sector (PRS) in the wider context of housing

Professor Ken Gibb, University of Glasgow

10:10 – 10:45

Good practice in complaints handling

Carolyn Hirst, Hirstworks

10:45 – 11:15

Coffee and exhibition

11:15 – 12:15

Breakout sessions* and exhibition

 

Breakout session 1: Member forum - Discussion with all your topical questions answered

Mike Campbell, Amanda Wiewiorka and Caroline Elgar, SAL/CLA

 

Breakout session 2: Citylets - new data for a new PRS era / Dispute resolution: Supporting a claim

Thomas Ashdown, Citylets; David Hackett, Letting Protection Service Scotland

 

Breakout session 3: Cracking the code - technology to help you

Neil Cobbold, PayProp and Tim Hill, Keyzapp

 

Breakout session 4: Compliance is here to help you / CPD and what's next in training.

Gail Bowden, SAL/CLA; Elspeth Boyle, LAS

12:15 – 13:15

Lunch and exhibition

13:15 – 14:15

Breakout sessions* and exhibition

 

Breakout session 1: Member forum - discussion with all your topical questions answered

Mike Campbell, Amanda Wiewiorka and Caroline Elgar, SAL/CLA

 

Breakout session 2: Citylets - new data for a new PRS era / Dispute resolution: Supporting a claim

Thomas Ashdown, Citylets; David Hackett, Letting Protection Service Scotland

 

Breakout session 3: Cracking the code - technology to help you

Neil Cobbold, PayProp and Tim Hill, Keyzapp

 

Breakout session 4: Compliance is here to help you / CPD and what's next in training

Gail Bowden, SAL/CLA; Elspeth Boyle, LAS

14:15 – 14:45

Coffee and exhibition

14:45 – 15:45

Breakout sessions* and exhibition

 

Breakout session 1: Member forum - discussion with all your topical questions answered

Mike Campbell, Amanda Wiewiorka and Caroline Elgar, SAL/CLA

 

Breakout session 2: Citylets - new data for a new PRS era / Dispute resolution: Supporting a claim

Thomas Ashdown, Citylets; David Hackett, Letting Protection Service Scotland

 

Breakout session 3: Cracking the code - technology to help you

Neil Cobbold, PayProp and Tim Hill, Keyzapp

 

Breakout session 4: Compliance is here to help you / CPD and what's next in training

Gail Bowden, SAL/CLA; Elspeth Boyle, LAS

15:45 – 16:15

Data protection and the law

Alastair McKendrick, TC Young Letlaw

16:15 – 16:30

Closing comments

Mike Campbell and Amanda Wiewiorka, SAL and the CLA

16:30

Close

* The breakout sessions have limited capacity. Access will be on a first come, first served basis.

Speakers (May 2018)

Thomas Ashdown

Thomas Ashdown

Thomas founded Citylets in 1999 shortly after university as one of the UK’s earliest property portals.

Since then he has steered its progression through to its position as Scotland’s certified leading lettings site attracting up to 4 million visitors per year.

With over 18 years’ experience at the forefront of the sector, he is one of the original dot-com pioneers and maintains a keen interest in the evolution of the sector.

Gail Bowden

Gail Bowden

Gail is the compliance manager at SAL and has a love for lettings and legislation helping members to understand how to apply it to day to day work and planning. Also a trainer as sister organisation LAS.

Gail has worked in lettings for 25 years both as a landlord and has had several management roles concentrating on property management, compliance and training. With a post grad diploma in human resource management and as a chartered member of CIPD, she has a real passion for training and development.

When Gail is not doing lettings, she can be found in the battlefields as a Viking re-enactor.

Elspeth Boyle

Elspeth Boyle

As LAS Director, Elspeth is responsible for the day to day operation of the company, specialising the development and delivery of LAS training programme for both landlords and agents. Elspeth has worked in the private rented sector for over 15 years and has been with LAS since the scheme came into being in April 2008.

Many of you will have met Elspeth at LAS training courses and events and will have experienced her enthusiasm for sharing knowledge and best practice. You may also have heard Elspeth speaking at landlord forums and events around the country where she if often introduced as a “weel kent face” with her travels taking her all over Scotland from Orkney to Dumfries.

Mike Campbell

Mike recently took up the role of CLA director and works in support and representation of letting agent members across Scotland, having previously contributed to the work of the CLA policy group and his ongoing role as a SAL director.

With a career spanning over 30 years in housing management across the social sector and PRS as a landlord and letting agent, Mike sees housing as his natural vocation and also serves as a board member of CIH Scotland and a housing association’s commercial subsidiary.

In his spare time Mike is a Waterboys fan, season ticket holder at Livingston FC and likes nothing better than watching the Tour de France in the French Alps.

Kenneth Gibb

Professor Ken Gibb

Kenneth Gibb FAcSS CMCIIH is professor of housing economics and Director of the ESRC UK Collaborative Centre for Housing Evidence, both at the University of Glasgow.

He sits on the Scottish Government’s joint housing policy and delivery board and co-chairs the Chartered Institute of Housing’s Rethinking Social Housing Project. He is also a member of the North Lanarkshire Fairness Commission and is on the management board of the Centre for Homelessness Impact.

Ken is also chair of Sanctuary Scotland housing association and is finance director and board member of the Urban Studies Foundation.

David Hackett

David Hackett

David joined The Letting Protection Service Scotland in 2011 and has worked in Customer Service, Dispute Resolution and most recently as our Senior Account Manager. He is now our Head of Business Development and works within the industry to grow, develop and maintain relationships with our clients.

David regularly hosts dispute workshops to help you avoid deposit disputes, and manage them effectively if they do arise

Carolyn Hirst

Carolyn Hirst

Carolyn Hirst is an independent consultant with her own business, Hirstworks, where she practices as a mediator, investigator, complaints reviewer, trainer and coach. She is a Visiting Lecturer in Ombudsman and Complaint Handling Practice at Queen Margaret University and the Mediation Practice Supervisor for the Cyrenians.

Carolyn is a Lay Member of Employment Tribunals (Scotland) and an Ordinary Member of the First Tier Tribunal (Housing and Property Chamber). She previously worked as a Deputy Scottish Public Services Ombudsman and as the Interim Principal Ombudsman at Ombudsman Services. Before that she worked in Social Housing for nearly 20 years, latterly as a Deputy Director of a Housing and Care Organisation. Current Board positions include Non-Executive Director of NHS Lothian and Vice-Chair of Edinburgh Joint Integration Board.

Carolyn will speak on Good Practice in Complaints Handling at 10:10am; a consideration of approaches and practices relating to complaint handling. This presentation looks at process, attitude, saying sorry, putting things right (if needs be) and learning from complaints. Carolyn suggests that good practice in complaints handling is not just what you do but it is also the way that you do it.

Alastair McKendrick

Alastair McKendrick

Alastair is a litigator with ten years’ experience of court work. He was promoted to associate in 2013 and manages a wide variety of cases including construction, contract and property disputes, together with all aspects of housing law for registered social landlords, letting agents and private landlords.

Alastair advises clients in relation to a variety of data protection issues, including the review of policies and procedures and contentious matters, including breaches. He guides clients on the impact of the new General Data Protection Regulation due to come into force on 25 May 2018 and leads training sessions on this.

Amanda Wiewiorka

Amanda is a retail business studies graduate and spent much of her career developing business cases for the use and proliferation of business transformation IT within blue chip retailers.

Having been a private landlord for the past 20 years, Amanda is now owner and director of Wardhaugh Property, an independent family owned business acquired in 2008. Amanda was appointed to the SAL board of directors in 2014 to focus on the Council of Letting Agents (CLA) wing of the organisation. Amanda’s activity with SAL and the CLA strongly compliments her business activity and the value she can deliver to Wardhaugh clients.

She lives near Forfar and is married with three children.

Tim Hill

Tim is director and co-founder of Keyzapp which he describes as the fastest, simplest, way to manage keys for property management, lettings and sales teams. Tim has spent his entire career making technology work for people – helping them stay efficient, effective and compliant. As a management consultant, he ended up overseeing multi-million dollar global information programmes for leading brands. With Keyzapp, he saw an opportunity to take an important but often cumbersome process and make it easy (even almost fun!).

Tim will share what he’s learned about how to get those all-important administrative processes followed by everyone, taking key management as an example for how technology can help meet and exceed industry standards with the minimum of fuss.

Neil Cobbold

Neil has worked in sales, change management and sales training for most of his career, focusing mainly on the UK property sector. He is chief operating officer of PayProp UK, a rental payment automation platform. Prior to that he was involved in social housing and housing reform, culminating in him running a large housing association and software development firm in London. He is frequently consulted by the property media, has sat on investor panels, and is a regular fixture on the PropTech speaking circuit, with appearances on Sky’s property TV channel and at conferences hosted by the National Approved Letting Scheme, the Association for Residential Letting Agents and others.

Caroline Elgar

Caroline joined SAL in the role of policy manager in 2014. Before this, she had nearly 15 years’ experience working in the lettings industry, primarily in senior letting agency roles. Caroline has played a key part in SAL’s policy work on tenancy reform and has represented SAL in parliament and on a number of government working groups. She runs SAL’s landlord and letting agent advice helpline, assisting members with queries related to the letting and management of PRS properties and producing resources to assist members in the running of their businesses. Working at SAL is a welcome break from her other job as mum to two young boys!

Exhibition (May 2018)

It’s only with the valuable support of these exhibitors that such a high quality event can be staged at an affordable price. Please visit their stands to explore any opportunities to do business together.

Exhibition floor plan – click to expand


Alan Boswell Insurance Brokers

Stand 2

We’re an award winning insurance broker, which has been helping agents, landlords, associations and tenants from across the UK for over 30 years.

01603 216375
Email
Website

Aspray

Stand 7

Our award-winning claims management service aims to help policyholders throughout the UK make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods or other events which lead to the property owner needing to make an insurance claim.

0141 301 1663
Email
Website

Citylets

Stand 13

Scotland’s certi ed leading website for property to rent with up to 4 million visitors and over 50,000 properties
per year.

0131 572 0020
Email
Website

Keyzapp

Stand 18

The simple key management system for the property industry. Knowing who has your keys at all times really saves time and money. Our innovative system helps everyone who uses keys, making life easier in a busy office.

0330 088 5500
Website

Legionella Edinburgh

Stand 23

Specialists in legionella risk assessments for landlords and agents. We can also provide PAT, EICRs, EPCs, mains alarms and gas checks as a complete package.

0131 210 0054
Email
Website

Letting Protection Service Scotland

Stand 19

The LPS Scotland provides fast and fair deposit protection with great customer service. Visit our stand and talk to our experts about the services we offer.

0330 303 0031
Email
Website

Safe Deposits Scotland

Stand 22

Scotland’s leading tenancy deposit scheme, providing excellent customer service and local expertise to give landlords and letting agents peace of mind.

0141 225 5100
Email
Website

Saltire Facilities Management Limited

Stand 9

We are Scotland’s leading central heating provider and recognise that the key to customer satisfaction is to provide a service that exceeds expectations.

0330 202 0444
Email
Website

SME Professional

Stand 21

Over 90% of companies presented to migrate to SME Professional cloud based property management software. Visit our stand to find out why.

0131 285 1022
Email
Website

Spark Energy

Stand 14

We’re the only energy supplier built around the UK lettings industry. Find out how we can save time, hassle and money for you, your tenants and landlords.

01750 726 265
Email
Website

TC Young LetLaw

Stand 6

Recommended by SAL, TC Young LetLaw offers the full range of legal services to landlords and letting agents with fixed fees and expert advice from their specialist team.

0141 221 5562 / 0131 220 7660
Email
Website

TFS The Furnishing Service

Stand 20

TFS is the largest residential furnishing supplier in Scotland providing a turnkey solution for furniture, white goods, flooring, window coverings, lighting and home accessories.

01355 226 556
Email
Website

Landlord Accreditation Scotland

Scotland’s national landlord accreditation scheme promoting best practice through the provision of training, information and support for landlords and letting agents across the country including the acclaimed LETWELL training programme.

0131 553 2211
Email
Website

SAL and the CLA

Come and talk to your CLA director Mike Campbell and chair of the CLA policy group Amanda Wiewiorka and let us have your news and views

0131 564 0100
Email
Website

Landlord Focus magazine

Find out more about how to promote your business to landlord and letting agent members.

0131 564 0100
Email
Website

TradePoint

Stand 10

Take out a TradePoint card as part of the SAL/CLA specially negotiated terms to benefit from an average of 15% further off trade prices.

07794 999 766
Email
Website

PayProp

Stand 24

PayProp is an automated payment and reconciliation platform specific to the lettings industry. PayProp collects, matches and reconciles rental payments in just a few clicks.

020 3740 7614
Email
Website

Utilita Energy

Stand 5

Utilita Energy is one of Britain’s fastest growing independent energy suppliers. You’re in control with our smart meters and In-Home Display. Plus, with the My Utilita app, you can manage your energy wherever you are in the world.

07879 320 369
Email
Website

Wave

Stand 1

Anglian Water Business and NWG Business have come together to form a new joint venture water retail company called Wave. It brings together two companies with solid track records in the non-household water retail market and complementary strengths in customer service, billing and value adding services.

Wave will offer:

• a highly competitive retail service through economies of scale
• a range of quality value adding and efficiency services that save you time and money
• a one-stop shop for water and wastewater services, as well as gas and electricity
• top quality customer service delivered in person, over the phone and on-line.

0131 225 1919
Email
Website

Get Fully Furnished

Stand 8

Our carefully selected furniture packages help you make the most from your investment, with years of experience in interior design we can bring together a wonderfully designed furniture package to add impact and style to your property.
These packages are ideal for investors, landlords, and serviced apartments or home builders looking to offer an incentive to clients.

0141 552 3601
Email
Website

gas-elec

Stand 11

gas-elec’s landlord protection plan is designed to ensure you do not fall foul of the relevant gas and electrical legislation. It’ll keep your tenants safe and give you peace of mind.

01359 257 313
Website

Householder Club

Stand 12

All the necessary information you’ll need to start saving today with us here at the Householder Club

In short, this part of our business helps Landlords, Letting Agents and households they deal with, take advantage of savings made available by the current ECO legislation – that is, the Energy Company Obligation Scheme.

0800 802 1812
Email
Website

CIH Scotland

Stand 17

CIH is the professional body for housing practitioners, the UK’s leading provider of housing qualifications and is the qualification partner for the LETWELL programme.

0131 225 4544
Email
Website

Sava

Stand 16

Sava offers the Diploma in Residential Surveying and Valuation. You can train part-time to become a surveyor with direct entry to the RICS.

01908 442158
Email
Website

Scottish Government

Stand 3

Scottish Government policy officials wll be available with information on private residential tenancies, letting agent regulation and the current consultation on landlord registration.

0300 244 4000
Email
Website

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