Thank you – see you in 2019
Thank you to all delegates who joined us on 10 May 2018. We trust you found the conference engaging and informative.
Please see slides and highlights from 2018 below.
The Agency Business will be back in May 2019. Details of the date and venue will be announced in due course.
The Agency Business is a full day conference and trade exhibition with all content designed for letting agents and their staff.
The event will update and inform agents on the new legislation and regulation of the industry, as well as provide information on various aspects of the letting agency business.
Gain your CPD hours
Delegates attending conference can claim the day as five hours of continuing professional development (CPD) training time. These hours will be recognised by the Scottish Government for the ongoing training requirement within the Letting Agent Code of Practice compliance requirements.
With so much change on the horizon for the industry and with an impressive speaker programme lined up addressing all the current critical topics, The Agency Business is a “must attend” for all letting agent owners and staff.
Timetable (May 2018)
* The breakout sessions have limited capacity. Access will be on a first come, first served basis.
Speakers (May 2018)
Thomas founded Citylets in 1999 shortly after university as one of the UK’s earliest property portals.
Since then he has steered its progression through to its position as Scotland’s certified leading lettings site attracting up to 4 million visitors per year.
With over 18 years’ experience at the forefront of the sector, he is one of the original dot-com pioneers and maintains a keen interest in the evolution of the sector.
Gail is the compliance manager at SAL and has a love for lettings and legislation helping members to understand how to apply it to day to day work and planning. Also a trainer as sister organisation LAS.
Gail has worked in lettings for 25 years both as a landlord and has had several management roles concentrating on property management, compliance and training. With a post grad diploma in human resource management and as a chartered member of CIPD, she has a real passion for training and development.
When Gail is not doing lettings, she can be found in the battlefields as a Viking re-enactor.
As LAS Director, Elspeth is responsible for the day to day operation of the company, specialising the development and delivery of LAS training programme for both landlords and agents. Elspeth has worked in the private rented sector for over 15 years and has been with LAS since the scheme came into being in April 2008.
Many of you will have met Elspeth at LAS training courses and events and will have experienced her enthusiasm for sharing knowledge and best practice. You may also have heard Elspeth speaking at landlord forums and events around the country where she if often introduced as a “weel kent face” with her travels taking her all over Scotland from Orkney to Dumfries.
Mike recently took up the role of CLA director and works in support and representation of letting agent members across Scotland, having previously contributed to the work of the CLA policy group and his ongoing role as a SAL director.
With a career spanning over 30 years in housing management across the social sector and PRS as a landlord and letting agent, Mike sees housing as his natural vocation and also serves as a board member of CIH Scotland and a housing association’s commercial subsidiary.
In his spare time Mike is a Waterboys fan, season ticket holder at Livingston FC and likes nothing better than watching the Tour de France in the French Alps.
Professor Ken Gibb
Kenneth Gibb FAcSS CMCIIH is professor of housing economics and Director of the ESRC UK Collaborative Centre for Housing Evidence, both at the University of Glasgow.
He sits on the Scottish Government’s joint housing policy and delivery board and co-chairs the Chartered Institute of Housing’s Rethinking Social Housing Project. He is also a member of the North Lanarkshire Fairness Commission and is on the management board of the Centre for Homelessness Impact.
Ken is also chair of Sanctuary Scotland housing association and is finance director and board member of the Urban Studies Foundation.
David joined The Letting Protection Service Scotland in 2011 and has worked in Customer Service, Dispute Resolution and most recently as our Senior Account Manager. He is now our Head of Business Development and works within the industry to grow, develop and maintain relationships with our clients.
David regularly hosts dispute workshops to help you avoid deposit disputes, and manage them effectively if they do arise
Carolyn Hirst is an independent consultant with her own business, Hirstworks, where she practices as a mediator, investigator, complaints reviewer, trainer and coach. She is a Visiting Lecturer in Ombudsman and Complaint Handling Practice at Queen Margaret University and the Mediation Practice Supervisor for the Cyrenians.
Carolyn is a Lay Member of Employment Tribunals (Scotland) and an Ordinary Member of the First Tier Tribunal (Housing and Property Chamber). She previously worked as a Deputy Scottish Public Services Ombudsman and as the Interim Principal Ombudsman at Ombudsman Services. Before that she worked in Social Housing for nearly 20 years, latterly as a Deputy Director of a Housing and Care Organisation. Current Board positions include Non-Executive Director of NHS Lothian and Vice-Chair of Edinburgh Joint Integration Board.
Carolyn will speak on Good Practice in Complaints Handling at 10:10am; a consideration of approaches and practices relating to complaint handling. This presentation looks at process, attitude, saying sorry, putting things right (if needs be) and learning from complaints. Carolyn suggests that good practice in complaints handling is not just what you do but it is also the way that you do it.
Alastair is a litigator with ten years’ experience of court work. He was promoted to associate in 2013 and manages a wide variety of cases including construction, contract and property disputes, together with all aspects of housing law for registered social landlords, letting agents and private landlords.
Alastair advises clients in relation to a variety of data protection issues, including the review of policies and procedures and contentious matters, including breaches. He guides clients on the impact of the new General Data Protection Regulation due to come into force on 25 May 2018 and leads training sessions on this.
Amanda is a retail business studies graduate and spent much of her career developing business cases for the use and proliferation of business transformation IT within blue chip retailers.
Having been a private landlord for the past 20 years, Amanda is now owner and director of Wardhaugh Property, an independent family owned business acquired in 2008. Amanda was appointed to the SAL board of directors in 2014 to focus on the Council of Letting Agents (CLA) wing of the organisation. Amanda’s activity with SAL and the CLA strongly compliments her business activity and the value she can deliver to Wardhaugh clients.
She lives near Forfar and is married with three children.
Tim is director and co-founder of Keyzapp which he describes as the fastest, simplest, way to manage keys for property management, lettings and sales teams. Tim has spent his entire career making technology work for people – helping them stay efficient, effective and compliant. As a management consultant, he ended up overseeing multi-million dollar global information programmes for leading brands. With Keyzapp, he saw an opportunity to take an important but often cumbersome process and make it easy (even almost fun!).
Tim will share what he’s learned about how to get those all-important administrative processes followed by everyone, taking key management as an example for how technology can help meet and exceed industry standards with the minimum of fuss.
Neil has worked in sales, change management and sales training for most of his career, focusing mainly on the UK property sector. He is chief operating officer of PayProp UK, a rental payment automation platform. Prior to that he was involved in social housing and housing reform, culminating in him running a large housing association and software development firm in London. He is frequently consulted by the property media, has sat on investor panels, and is a regular fixture on the PropTech speaking circuit, with appearances on Sky’s property TV channel and at conferences hosted by the National Approved Letting Scheme, the Association for Residential Letting Agents and others.
Caroline joined SAL in the role of policy manager in 2014. Before this, she had nearly 15 years’ experience working in the lettings industry, primarily in senior letting agency roles. Caroline has played a key part in SAL’s policy work on tenancy reform and has represented SAL in parliament and on a number of government working groups. She runs SAL’s landlord and letting agent advice helpline, assisting members with queries related to the letting and management of PRS properties and producing resources to assist members in the running of their businesses. Working at SAL is a welcome break from her other job as mum to two young boys!
Exhibition (May 2018)
It’s only with the valuable support of these exhibitors that such a high quality event can be staged at an affordable price. Please visit their stands to explore any opportunities to do business together.
Exhibition floor plan – click to expand
Our award-winning claims management service aims to help policyholders throughout the UK make successful buildings insurance claims caused by storms, burst pipes, accidental damage, fire, floods or other events which lead to the property owner needing to make an insurance claim.
Anglian Water Business and NWG Business have come together to form a new joint venture water retail company called Wave. It brings together two companies with solid track records in the non-household water retail market and complementary strengths in customer service, billing and value adding services.
Wave will offer:
• a highly competitive retail service through economies of scale
• a range of quality value adding and efficiency services that save you time and money
• a one-stop shop for water and wastewater services, as well as gas and electricity
• top quality customer service delivered in person, over the phone and on-line.
Get Fully Furnished
Our carefully selected furniture packages help you make the most from your investment, with years of experience in interior design we can bring together a wonderfully designed furniture package to add impact and style to your property.
These packages are ideal for investors, landlords, and serviced apartments or home builders looking to offer an incentive to clients.
All the necessary information you’ll need to start saving today with us here at the Householder Club
In short, this part of our business helps Landlords, Letting Agents and households they deal with, take advantage of savings made available by the current ECO legislation – that is, the Energy Company Obligation Scheme.